Help Centre

How can we help you?

Find answers to common questions or get in touch with our support team.

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Full Help Centre with AI Assistant

We're building a comprehensive help portal with detailed guides, video tutorials, and an AI-powered chatbot to assist you 24/7.

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Getting Started

Learn how to create an account and make your first transfer

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Sending Money

How to send money internationally with ZASHX

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Verification

Complete your identity verification process

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Payment Methods

Add and manage your payment methods

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Security

Keep your account safe and secure

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Fees & Rates

Understand our pricing and exchange rates

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Frequently Asked Questions

How long does a transfer take?

Most transfers are completed within minutes. However, some transfers may take up to 24-48 hours depending on the destination country and payment method.

What documents do I need for verification?

You'll need a valid government-issued photo ID (passport, driver's license, or provincial ID) and proof of address for full verification.

Are there any transfer limits?

Yes, transfer limits depend on your verification level. Basic verified accounts can send up to $3,000 CAD per transaction. Fully verified accounts have higher limits.

How do I track my transfer?

You can track your transfer in real-time through the app or website. Go to your transaction history and click on the transfer to see its current status.

What if my transfer fails?

If a transfer fails, the funds will be automatically refunded to your original payment method within 3-5 business days. Contact support if you need assistance.

Email Support

Get help via email

support@zashx.com

Phone Support

Mon-Fri, 9am-5pm EST

+1 (289) 203 5222

Submit a Complaint

We take issues seriously

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